Today we are going to learn about new material which is, "Phone Messaging".
Making a phone call nowadays is a Making a phone call nowadays is a common activity which may happen anywhere – school, house, office, etc. In this lesson, the phone call is specifically taken place in the office. Thus, it is in formal and semi formal situation. The list below provides common expressions of how to make a phone call and receive it.
Making a call
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Receiving a call
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· Good morning/afternoon/evening
· May I speak to …, please?
· May I talk to the General Manager, please?
· This is … (your name) from … (your company’s name).
· I am calling about … (your purpose)
· Could you put me through to Mr./Mrs. …?
· Could I leave a message?
· Could you take my message for Mr./Mrs. …?
· Could you ask them to call back later?
· Goodbye.
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· Good morning/afternoon/evening
· May I help you?
· Who’s calling, please?
· Who’s speaking, please?
· Could I have your name, please?
· Could I have your phone number, please?
· Just a moment, please.
· Would you mind holding the phone for a moment?
· I’m sorry, sir/ma’am. The line is busy.
· I’ll put you through Mr./Mrs. …
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· Could I take a message, please?
· Thank you for calling.
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Here are the example of Taking Simple Phone Message
Dialogue One
Aldiano
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Hello, is this 7254126?
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Barbara
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That’s right. Can I help you?
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Aldiano
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Well, I would like to speak to Intan. Is she there?
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Barbara
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Sorry. She is out. Do you want to leave a message?
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Aldiano
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I don’t think so. I have something very personal. I’ll talk to her later.
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Dialogue Two
Receptionist
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Good morning, Raharja Company.
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Doni
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Good morning. I am Doni Hendrawan from Albaba Company. Can I speak to Mr. Juanda?
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Receptionist
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I’m afraid he is in a meeting now. Can I help you?
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Doni
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I need to talk to Mr. Juandra. What time will the meeting end?
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Receptionist
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In about two hours.
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Doni
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May I leave a message?
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Receptionist
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Yes, please.
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Doni
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Please, tell him to call me back before lunch. I need to discuss about the upcoming exhibition in Jogja Expo Center.
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Receptionist
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If I can take your number, I’ll ask him to call you back.
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Doni
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Yes, it’s 071-457340.
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Receptionist
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071-457340. OK, I’ll make sure he gets the message.
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Doni
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Thank you very much.
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Receptionist
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You’re welcome, sir.
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That's the material. Now it's your turn to do the quiz. Click the link below to do the quiz!
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